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POLICIES

·BOOKING REQUIREMENTS·

Mesa Beauty requires a minimum of four people, a signed contract, 20% NONREFUNDABLE deposit of the final balance, and a card placed on file in order to officially secure your date.  Mesa Beauty  will hold the desired date for 48 hours to give you time to complete all three booking requirements. 

·OUR CONTRACT·

Mesa Beauty sends all contracts through DocuSign . Each contract is password protected to ensure the privacy of the  information stays secure. DocuSign allows you to e-sign and review the contract from any device, making it faster and  more convenient. After the contract is reviewed and e-signed, Mesa Beauty  will review the contract to confirm full completion. Mesa Beauty  will resend any  incomplete contracts to be corrected. The contract must be returned with all required corrections within 48 hours in order to reserve your date. Mesa Beauty  is not liable should a client back out of their special day and the client will still be held responsible for the contract. 

·THE DEPOSIT·

Mesa Beauty  requires 20% of the final balance to be paid as a NONREFUNDABLE deposit at the time of booking. The deposit goes towards the final balance for services provided on the contracted date. 

·CARD ON FILE·

Mesa Beauty  requires a card to be placed on file in order to secure your date. Mesa Beauty  reserves the right to utilize the card on file to render payment for any remaining balance, fees, or traveling expenses when indicated to do so by  the guidelines within the contract. Card information can be saved to Mesa Beauty  files by using the designated area at the end of the contract. 

·PAYMENTS·

The remaining balance is due 60 days prior to the contracted wedding date. Mesa Beauty  can send invoices through Square to each individual paying party upon request. If time allows on the day of tje wedding, additional services can be added and paid for on-site. Payments for day of add-ons and gratituy can be accepted through Venmo, Cash App, Apple Pay, and Square. We DO NOT accept Google Pay, PayPal, or Facebook Pay.  

·CONTRACT REVISIONS·

Changes can be made to the contract within 90 days prior to the contracted wedding date. All adjustments made to the final contract must meet the  booking requirements listed in the contract. Revised service totals that do not meet our  booking requirements will result in Mesa Beauty  terminating the finalized contract, if not corrected. Updates made to the service total must be submitted to Mesa Beauty   in writing. The revised contract must be dated and re-signed whenever a change is made. 

·TRAVEL FEE & RADIUS·

Mesa Beauty  service radius is  determine by the following addresses:

 

11625 Namozine Road 

Amelia, Va 23002       

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1050 Hazelwood Farm Road 

Walnut Cove, Nc 27052 

The bride  is responsible for providing a hotel room for Mesa Beauty ’s team members when traveling to any location outside of our 3 hours radius to perform scheduled services. Airfare may be required for all traveling Mesa Beauty  members when the  contracted location requires more than 5 hour travel time. 

·HOLIDAYS·

An additional $200 fee for each scheduled Mesa Beauty  Lead Artist will be added to the final balance for any services provided on the following holidays:

New Years Eve + Day | Easter  | Independence Day  | Thanksgiving  | Christmas Eve + Day 

Additional travel fees may be required to accommodate for extended travel times due to holiday traffic. 

·START TIME·

Mesa Beauty  may schedule multiple contracts in one day. Mesa Beauty  reserves the right to adjust your start time as needed to fulfill all contracts within their contracted time frame.  Mesa Beauty  will respect any ‘time of entry restriction’ to the best of their timelines ability. An additional $100 fee for each artist will be added to the final balance when required to arrive before 7:00am or after 5:00pm on the contracted wedding date. 

·CANCELLATION & RESCHEDULING·

Mesa Beauty  reserves the right to cancel any contract or scheduled service at any time. Mesa Beauty  reserves the right to charge the card placed on file at the time of booking in the event of any cancellation or contract updates that breaks the following guidelines: 

60 Days Prior =The full final balance | 90 Days Prior = 50% of the final balance

Mesa Beauty  will transfer all prepaid funds and the non refundable deposit to your new contracted wedding date, if available, when rescheduling.

·REFUND POLICY·

Mesa Beauty  reserves the right to cancel any contract or scheduled service at any time. The  non-refundable deposits made at the time of booking are never refunded under any circumstance.  Mesa Beauty  reserves the rights to issue or withhold any refund requested in the following, but not limited to, events;

  • State mandates resulting in forced closure of our business

  • COVID-19 +  all future pandemics. 

  • Guidelines issued by the state of the service location that prevent our artist from performing requested services. 

  • Acts of God, riots, severe weather, natural disaster or any other event that creates dangerous or unstable travel conditions.

  • Mandatory evacuation of our home base or the service location. 

  • Power outage at the service location. 

  • Any other guideline or company policy stated in the contract

  • Any invoices paid towards a canceled contract that results in the full or partial balance being paid. 

·COVID19·

Mesa Beauty reserves the right to cancel any scheduled service or contract due to COVID-19. Mesa Beauty  reserves the right to refuse services to any client that is showing the following symptoms;

Temperature above 100.4 | Cough | Shortness of breath | Sore throat | Flu like symptoms 

ACTS OF GOD- In the event of the following circumstances, Mesa Beauty  reserves the right to cancel any scheduled service or contract due to, but not limited to, the following;

  • Natural disasters, such as: hurricanes, flooding, tornado warnings, snow, ice storm, tsunami, earthquake, etc. 

  • Any weather condition that puts Virginia, or the state of the service location, under a state of emergency

  • Acts of terrorism 

Rescheduling due to Acts of God will not result in being charged a rescheduling fee,  Deposits are non refundable, and all refund requests due to an act of God will not be considered. 

 

·WEDDING DAY TIMELINE·

Mesa Beauty  will work with you when creating your day of timeline. Mesa Beauty  reserves the right to select the start time during the  contracted time frame with the service location. Mesa Beauty  often accepts multiple contracts for the same day, therefore, remaining on site services must be included in your finalized contract. After all services have been completed, Mesa Beauty  will NOT stay longer than 45 minutes only, when available, to reenact getting ready photos. Mesa Beauty  requires the beauty timeline to allow for 30-45 minutes for each service, and one hour for bridal services. Mesa Beauty  is not responsible if any scheduled services are not completed by the desired finishing in the following events;

  • Wedding party is late arriving at the service  location.

  • Fail to notify us of a “time of entry” restriction.

  • Your wedding planner creates an unrealistic time frame for completion and refuses to make necessary adjustments to accommodate our request.

  • Failure to follow the contract's “getting ready instructions” guidelines, resulting in a necessary blowout. 

  • Contracted party members refuse to start services because, “they want to be last.”

  • A member of your party has a product build up resulting in a necessary shampoo or blowout. 

  • If brow waxing was done within the last 24 hours. 

  • Mesa Beauty ’s late arrival due to an Act of God, serves weather, or any other unforeseen circumstances that could not be avoided  creating dangerous travel conditions.

·GETTING READY INSTRUCTIONS·

In order to better serve you, we ask that everyone comes with CLEAN, DRY, NON-FLAT IRONED hair, and most importantly, arrives on time. Mesa Beauty  is not responsible if your desired finish time is not met due to these instructions not being followed;

  • We understand that most believe that dirty hair makes for a better updo. However, we have a wide variety of products to accommodate any hair type in any weather. Our products work best on clean, dry hair!

  • We are unable to curl previously flat ironed hair and will require an add-on shampoo/blow dry, if the getting ready location allows. 

  • Trying to stay on schedule is very important! Being 15 minutes late can put the entire bridal party behind, and we don’t want anyone to be late on this special day.

  • Be cautious of any possible product buildup. We typically run into this issue with grandmothers that use hairspray every day. When hot tools are used on a client with a product build up, the heat will cause the old product to warm up and form a sticky film around the hair. The sticky film prevents us from forming the hair into the desired shape. Talk with your stylist, prior to the wedding, if you believe you or a family member might have a product build up.

  • Waxing should be done at least 72 hours before the wedding. Soft wax can remove the top layer of skin and prevent ANY skin makeup to properly attach and cover. There’s nothing we can do to provide full coverage if this instruction is not followed.

 

·GRATUITY·

Gratuity can be added to the final balance at any time. Cash and checks can be accepted at the service location. Contracted parties of 6 or more will have  18% gratuity added to their final balance at the time of booking.