Frequently Asked Questions

OUR GLAMILY RULES 

HOW DO I BOOK MY WEDDING?: First off, HELLO! We're so glad you're here. We'd love to be apart of your special day! Contact us to check for availability. Next we will give you a quote for your requested services, and then email you a contract through DocuSign. You will get an invoice through square for the deposit. We will hold your date for 48 hours to give you plenty of time to fill out all of the booking requirements!

WHERE ARE YOU LOCATED?: We are based out of the Tri- Cities, Va and base our travel radius off of Old Towne, Petersburg

WHAT IS THE DIFFERENCE BETWEEN A VIRTUAL AND IN PERSON PREVIEW?: A virtual preview is a great way to meet your artist before your big day, without actually seeing your vision come to life. You will video chat with your artist to go over your day of beauty vision and get an idea of what to except the day of! Your artist will give you recommendations and instructions on how to prep. It takes about 30 minutes and can be scheduled before + after hours (we've got ya covered, early birds and night owls). 

An in-person preview in done at a location of your choosing and brings your day of beauty vision to life!  We are currently strictly mobile with big plans of owning a store next year! Until then, we will travel to your home,  or venue and will create your vision as if you were about to walk down the aisle that day! 

MY MOM IS NERVOUS ABOUT WHAT SHE WANTS. CAN YOU HELP HER BEFORE THE WEDDING?: Absolutely! We understand that most mothers want to look like their self, but want to do something a little more formal for the wedding! This is completely normal. We work with this every day and can offer a trial run to help calm their nerves! 

WHAT'S THE BEST WAY TO CONTACT YOU?: The fastest response will come from Facebook and our Website! We receive a T O N of emails everyday and do our best staying on top of all of them. Sometimes your email can get lost or sent to spam, and we may not see it! 

All of our Glam Girls have professional pages along with there personal accounts of Facebook. It's best to message their professional account so your message doesn't get lost in their request folder. 

Our website chat box is always available with notifications being sent to our phones! We will respond to those message as quickly as possible. 

The manager assigned to your wedding day may give you their personal cell number for the quickest response time! If this would work best for you, ask! 

Facebook: @glamtogoamelia | customerservice.glamtogo@gmail.com | Mesa: @MesaBridalHair 

Savana: @SlayedBySavana | Sierra: @SierraTilleyMUA | Jessika: @JessikaMUA 

I HAVE AN ALLERGY LISTED ON THE BOOKING PAGE. WHAT DOES THAT MEAN FOR ME?: Don't worry! We can still service you. If you have an known or possible allergy to Latex, bananas, apples, avocados, carrots, celery, chestnuts, kiwi, melons, and tomatoes, that simple means we will only use Latex Free products on you! The foods listed above contain a similar acid found in latex. If you are allergic to one of them, you may be allergic to latex too! Your safety is our top priority and rather be safe than sorry! 

WHAT IS GLAMILY & CO.?: G&C is our daughter company for day of wedding coordination + planning. After seven years of being in the industry, Mesa and Sierra decided they had to release their passion for helping brides make sure their day runs P E R F E C T L Y. So then, Glamily & Co. was born and THRVING. Check out our page here!  Interested in hair + makeup PLUS coordination? We can make a package for that too, no worries.

CAN I SCHEDULE A IN PERSON PREVIEW AFTER BOOKING A VIRTUAL PERVIEW? Absolutely! You can book both if you'd prefer! Virtual previews are currently complimentary. 

HOW MANY PEOPLE DO I NEED TO BOOK?: The amount of people in your party will determine how far we will travel!

We will travel up to ONE HOUR from Old Towne, Petersburg for a party with FOUR or less people.

We will travel up to ONE AND A HALF HOURS for parties SIX or more.

We will travel further than 1.5 hours for larger parties, but require an additional travel fee. 

We require a minimum of $250 to book parties less than THREE people.

HOW CAN I PAY?: We accept Square,  Venmo, and Checks! We can send you an invoice or money request to make things easier for you! Checks can be made out to Glam to Go or Mesa Phillips. You can always tip your stylist however works for you two! 

We do have a $50 fee for return checks. 

CAN YOU WORK WITH ALL HAIR TEXTURES AND HAIR TYPES?: Yes, we can! We have seven years of experience in the bridal industry, along with our owner, Mesa, being a licensed cosmetology instructor. We can accommodate all skin + hair colors and types!   

CAN I UPDATE MY CONTRACT?: Yes, absolutely! You can make changes to the service location and service totals up to 90 days prior to your big day! Revision request must be submitted in writing (by the bride only). 

CAN MY BRIDAL PARTY PAY SEPARATELY?: Absolutely! We can send Square invoices to your bridal party. We just need a some information from you first! 

HOW SECURE IS MY CONTRACT AND PERSONAL INFORMATION?: Your safety and security is our T O P priority. We send all contracts through DocuSign to ensure your maximum security when singing online. We will only speak to you about revisions or cancellations of your contract and will only send a copy to YOU, when requested. The contract is only viewed by our managers. Our Glam Girls only receive a wedding day detail summary from management! 

WHAT IF I NEED TO CANCEL/RESCHEDULE?: We understand life happens! We will work with you the best that we can when rescheduling your date. We do have a 90 day cancellation policy in our contract. We will refund all of the money paid toward your services, not including the nonrefundable deposit, up to 90 days prior to the wedding. We retain certain percentages after certain time periods after that! Contact us or check your contract for more details! 

WHY DO YOU NEED MY CARD NUMBER TO BOOK?: We keep that safely in our secure records for your convenience and our protection. The bride is responsible for the final balance, including day of add-ons and unpaid invoices. We only run your card when you ask us to, or when a service has not been paid for. 

DO YOU REALLY ADD ON GRADUITY FOR PARTIES LARGER THAN SIX?: Yes, we do! Don't worry, gratuity can be evenly divided between you and your girls with individual invoices. 

DO YOU ACCEPT PAYMENT PLANS?: We want to work with you in every way that we can! Contact us to see what we can offer and work out with you!

HOW LONG DO YOU TAKE THE DAY OF?: We have artists that work at multiple speeds! We typically schedule each service for 30 minutes when creating our timeline. We also work with support artist to help our leads work faster, but still provide quality gamification! If you have a timeline restriction and require a faster working artist, let us know! We can try to accommodate you with our available artist! 

CAN I SEE A FEW TESTIMONIES?: Absolutely! We have reviews on Facebook and theKnot.com! Check them out. 

WHEN DO YOU OFFER REFUNDS?: We will consider refunds for services on a case to case basis! Contact us to submit your request for a full or partial refund and we will get back to you! However, we do not refund the 20% deposit or any payments made towards day of services if cancelled within 30 days of the wedding. 

WHAT IS YOUR TRAVEL FEE?: We charge $50 every hour outside of our 1.5 hours travel radius. Long distance weddings of 2.5 hours or may vary depending on the size of the bridal party. 

DO YOU ONLY DO WEDDINGS OR CAN YOU DO MY SCHOOL FORMAL HAIR + MAKEUP?: We do A L L events that require you to get glammed up! Even photoshoots and pageants

I'M GETTING MARRIED OUT OF THE COUNTRY. WILL YOU TRAVEL WITH ME?: Yes! Yes! Yes! Absolutely. Our passport and suitcases are packed and ready to go! 

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