FAQ + ANSWERS
WHERE ARE YOU LOCATED?
We have two locations. One in Amelia, Virginia and one in Stoke County, North Carolina.
VIRTUAL vs IN PERSON PREVIEW?
A virtual preview is a great way to meet your artist before your big day, without actually seeing your vision come to life. You will video chat with your artist to go over your day of beauty vision and get an idea of what to expect the day of! Your artist will give you recommendations and instructions on how to prep. It takes about 30 minutes and can be scheduled before + after hours (we've got ya covered, early birds and night owls).
An in-person preview is done at a location of your choosing and brings your day of beauty vision to life! We are currently strictly mobile with big plans of owning a store front in 2022! Until then, we will travel to your home, or venue and will create your vision as if you were about to walk down the aisle that day!
MY MOM IS NERVOUS ABOUT WHAT SHE WANTS. CAN YOU HELP HER BEFORE THE WEDDING?
Absolutely! We understand that most mothers want to look like themselves, but want to do something a little more formal for the wedding! This is completely normal. We work with this every day and can offer a trial run to help calm their nerves!
WHAT'S THE BEST WAY TO CONTACT YOU?
The fastest response will come from Facebook and our Website! We receive a T O N of emails everyday and do our best staying on top of all of them. Sometimes your email can get lost or sent to spam, and we may not see it!
Our website chat box is always available with notifications being sent to our cell phones! We will respond to those messages as quickly as possible.
Facebook: @glamtogoamelia | Mesa: @MesaBridalHair
I HAVE AN ALLERGY LISTED ON THE BOOKING PAGE. WHAT DOES THAT MEAN FOR ME?:
Don't worry! We can still service you. If you have an known or possible allergy to Latex, bananas, apples, avocados, carrots, celery, chestnuts, kiwi, melons, and tomatoes, that simple means we will only use Latex Free products on you! The foods listed above contain a similar acid found in latex. If you are allergic to one of them, you may be allergic to latex too! Your safety is our top priority and rather be safe than sorry!
CAN I SCHEDULE A IN PERSON PREVIEW AFTER BOOKING A VIRTUAL PERVIEW?
Absolutely! You can book both if you'd prefer! Virtual previews are always complimentary.
HOW MANY PEOPLE DO I NEED TO BOOK?
We require four people receiving each service type to book.
HOW CAN I PAY?
We accept Square, Venmo, Apple pay, and Cash app. We can send you an invoice or money request to make things easier for you! Checks can be made out to Mesa Beauty . You can always tip your stylist however works for you two.
CAN YOU WORK WITH ALL HAIR TEXTURES AND HAIR TYPES?
Yes, we can! We have eight years of experience in the bridal industry, along with our owner, Mesa, being a licensed cosmetology instructor. We can accommodate all skin + hair colors and types!
CAN I UPDATE MY CONTRACT?
Yes, absolutely! You can make changes to the service location and service totals up to 90 days prior to your big day! Revision requests must be submitted in writing (by the bride only).
HOW SECURE IS MY CONTRACT AND PERSONAL INFORMATION?
Your safety and security is our T O P priority. We send all contracts through DocuSign to ensure your maximum security when signing online. We will only speak to you about revisions or cancellations of your contract and will only send a copy to YOU, when requested. The contract is only viewed by our managers. Our Glam Girls only receive a wedding day detail summary from management!
WHY DO YOU NEED MY CARD NUMBER TO BOOK?
We keep that safely in our secure records for your convenience and our protection. The bride is responsible for the final balance, including day of add-ons and unpaid invoices. We only run your card when you ask us to, or when a service has not been paid for.
DO YOU REALLY ADD ON GRATUITY FOR PARTIES LARGER THAN SIX?
Yes, we do! Don't worry, gratuity can be evenly divided between you and your girls with individual invoices.
DO YOU ACCEPT PAYMENT PLANS?
We want to work with you in every way that we can! Contact us to see what we can offer and work out with you!
HOW LONG DO YOU TAKE THE DAY OF?
We have artists that work at multiple speeds! We typically schedule each service for 30 minutes when creating our timeline. We also work with support artist to help our leads work faster, but still provide quality gamification! If you have a timeline restriction and require a faster working artist, let us know! We can try to accommodate you with our available artist!
WHEN DO YOU OFFER REFUNDS?
We will consider refunds for services on a case to case basis! Contact us to submit your request for a full or partial refund and we will get back to you! Deposits are non refundable regardless of when the cancellation occurs.
DO YOU ONLY DO WEDDINGS?
We do A L L events that require you to get glammed up! Even photoshoots, pageants, and school formals!
I'M GETTING MARRIED OUT OF THE COUNTRY. WILL YOU TRAVEL WITH ME?
Yes! Yes! Yes! Absolutely. Our passport and suitcases are packed and ready to go!